With the License Reporting feature, InProd offers to manage the reporting data efficiently. Instead of using other 3rd-party software or vendor to get the license reporting data, you can now verify the consumption usage directly from InProd.

InProd provides the license reporting feature based on the number of agents and not the number of ports. The calculation of the enabled licenses is based on the Genesys configuration at the time in which the data collection process runs. Concurrent license calculations often start with the enabled data as a base and then factor in usage events over the top.

The license reporting feature is configured and reported against a tenant. The only configuration data that is shared across tenants is the Report Template. This enables a clean reporting separation between each tenant.

Menu

The License Reporting menu provides the following sub menus:

Note:

Each menu page displays the list of the correcponding items and provides an option to create new one.

• Data: Provides a simple view of the license reporting data that has been collected.
• Custom License: Creates custom licenses.
• License Grouping: Defines and edits which objects need to be included or excluded with any license.
• Business Unit: Business units that can be used to group license consumption according to business units. Groups help to generate consumption reports according to business units.
• Report Schedule: Create schedules to decide when and how reports should be delivered.
• Report Template: HTML templates to use with report schedules for delivery to the end-users.
• Data Generation: The data collection that generates raw license reporting data.