Configuration Management,
Reimagined for Genesys Cloud
Manage configuration as code with CI/CD pipelines, automated environment promotion and intelligent change validation—bringing Infrastructure as Code practices to contact center operations.
CI/CD Pipelines for Genesys Cloud
- •Automate change promotion across development ? UAT ? production environments or between org units
- •Intelligently handle environment-specific differences and naming
- •Validate changes to detect errors before deployment and automatically generate change control documentation
- •Store Genesys Cloud configurations in Git version control systems
Environment Synchronization & Automation
- •Automatically keep non-production environments current by syncing selected production changes
- •Synchronizes configurations between org units to maintain consistency
- •Fully automate user management workflows, including third-party platform integrations
- •Detect and respond to undesired configuration changes in real-time
Configuration Auditing & Compliance
- •Complete audit trails capture every change with full context (who, what, when, why)
- •Rollback individual changes or restore to any point in time for rapid recovery
- •Detailed reporting provides visibility into changes across all environments
- •Cross-reference audit trails with change control records for compliance verification
Bring Enterprise DevOps to Your Contact Center
InProd transforms Genesys Cloud configuration management by bringing enterprise CI/CD and Infrastructure-as-Code capabilities to contact centers. Package changes as code, store them in Git, and promote automatically across environments while handling environment differences. Our Change Sync keeps tabs current by syncing selected production changes. The missing link between Genesys Cloud and enterprise DevOps.
Stop Managing
Configurations Manually
Bring enterprise CI/CD and Infrastructure as Code to your Genesys Cloud environment. Deploy faster, reduce errors, and bridge the gap between your contact center and DevOps.
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