Often in an organization, there are multiple business units that are consumers of the contact center platform. With the use of Business Units, the platform consumption can be correctly allocated to each consumer based on their actual usage.

For situations where an agent belongs to multiple business units, the usage is evenly distributed across each configured business unit. For example, if an agent qualifies within 3 Business Units, the usage reported will contain 1/3 of the license for each Business Unit. As a result, the Business Unit usage reports do not always contain whole numbers.

If every agent within the contact center is defined within one or more Business Units then it will be possible to verify the Business Units usage data against the total usage data. However, if there are one or more agents that are not included within a Business Unit then the totals will be unequal.

The Tenant value cannot be edited after the License Grouping object has been created. All other fields are editable.