Bring Modern DevOps Practices to Genesys Cloud
Infrastructure as Code, CI/CD pipelines, and GitOps workflows for contact center configuration management.
Stop Managing Configurations Manually.Start Managing Them as Code.
InProd is the missing link between Genesys Cloud and enterprise DevOps. Empower your team to automate, validate, and govern every configuration change with confidence.
InProd is the missing link between Genesys Cloud and enterprise DevOps.
Configuration as Code
InProd enables you to manage contact center infrastructure the same way development teams manage application code — version controlled, peer reviewed, and automatically deployed.
Export Genesys Cloud objects as JSON or YAML definitions, store them in a version control repository, and apply GitOps principles to your CX platform. Every queue, flow, data action, and routing configuration becomes a versioned artifact that can be reviewed, approved, and rolled back on demand.
- Declarative definitions capture desired state — InProd handles reconciliation.
- Full change history across every environment, with point-in-time rollback readiness built in.
- Reuse and share configuration packages across teams, regions, and projects.
Store Genesys Cloud configuration as version-controlled definitions. Every change is peer reviewed, every rollback is prepared in advance — not improvised after an incident.
Governed Release Management
A mature Genesys Cloud DevOps operating model replaces manual promotion steps with a structured release lifecycle: define a changeset, validate it with a Simulate Run, route it through approval gates, deploy it, and record the outcome automatically.
The same reviewed changeset artifact promotes through every environment. InProd handles environment-aware variable mapping at each stage — so the change your team approved in UAT is exactly what lands in production.
- Simulate Run before every environment — see what will change before anything executes.
- Approval-gated promotion through Dev, UAT, and Production.
- Immutable deployment records capture who deployed, what changed, and which approval covered it.
Replace manual change promotion with a governed release lifecycle — validate, approve, deploy, and record every Genesys Cloud configuration change in one repeatable workflow.
Environment Synchronization
Environment parity is a prerequisite for reliable releases. When Dev, UAT, and Production drift apart, a change that passes validation in one environment can fail silently in another. InProd's drift detection continuously monitors for divergence and surfaces it before it becomes an incident.
- Detect configuration drift between any two environments — scheduled or on demand.
- Synchronize selected production changes into non-production environments to maintain parity.
- Environment-aware variable mapping compensates for org-specific naming differences automatically.
Detect drift between environments before it causes release failures. InProd surfaces divergence and synchronizes changes to keep Dev, UAT, and Production in parity.
Go Deeper
The operating model spans three interconnected practice areas. Each one builds on the last.
CI/CD Pipeline
The five-stage deployment workflow that moves a validated changeset from development through UAT to production — with approval gates, Simulate Run, and an immutable deployment record at every step.
CI/CD Pipeline Guide →CX as Code
The configuration-as-code foundation. Export queues, flows, data actions, and routing logic as version-controlled definitions your team can review, approve, and roll back the same way they manage application code.
CX as Code Overview →CI/CD Integrations
InProd runs inside the pipeline your team already operates. See how the governed deployment workflow maps to your platform — GitLab CI, GitHub Actions, Azure DevOps, Jenkins, Bitbucket Pipelines, and CircleCI.
Compare All Integrations →The Evolution of Contact Center Management
See how InProd can bring DevOps automation to your Genesys Cloud Platform.
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