InProd enables you to manage contact center infrastructure the same way development teams manage application code—version controlled, peer reviewed, and automatically deployed.

Export Genesys Cloud objects as JSON or YAML definitions, commit them to Git repositories, and apply GitOps principles to your CX platform. Every queue, flow, data action, and user configuration becomes code that can be reviewed, tested, and promoted through your standard development workflow.

• Declarative configuration defines desired state, InProd handles implementation.
• Reuse and share configuration packages across teams and projects.
• Simplify rollback and recovery through version history.

Replace manual change promotion with automated pipelines that move configurations from development to UAT and production seamlessly.

InProd's pipelines intelligently manage environment-specific variables, naming conventions, and dependencies, so deployments are consistent and error-free.

• Validate configuration changes before deployment to catch issues early.
• Automated testing integration with tools like PumpCX and Cyara for functional verification.
• Automatically generate change control documentation.

Keep all your Genesys Cloud environments aligned automatically. InProd's Change Sync feature detects configuration drift and synchronizes selected changes between environments or org units.

• Automatically sync changes from production into all non-production environments.
• Compensate for environment differences beyond naming conventions and dependencies.
• Trigger custom actions such as email alerts when specific changes occur.