One make or break factor in delivering a good customer experience is the ability for your team to analyze problems and deploy changes quickly. Furthermore, you should be able to audit and revert those changes with ease. Any Genesys PureEngage deployment is complex and implementing and auditing changes in the environment can be labor intensive, but is crucial to the stability of your environment.
Easy-to-use Reporting Dashboards
The base data tables inside of the Genesys Config server are hard to navigate; this makes it difficult to understand what decisions your team needs to make to improve and stabilize their labs and live environments. It’s important that you’re able to easily visualize and quickly make decisions that work right the first time.
Powerful Auditing Histories
It should be simple for you to identify system changes made by engineers. Your DevOps team needs to be able to search and quickly identify changes to any object, this will allow them to make adjustments in bulk and reduce time spent fixing errors.
Change Deployment Across Multiple Systems
Too much time is spent doing manual changes across an environment as complex as PureEngage. Your team should have solutions in place that help automate these processes; this reduces project hours while allowing your team to rest easy knowing the process changes are kept the same from one deployment to the next.
There are hundreds of offerings and solutions to help you do this, but only one that works well with Genesys PureEngage on-premise environments. InProd offers all these features in an all-in-one solution that’s easy to deploy and put to use immediately. To find out more about our PureEngage DevOps tool, download our executive brief here.