# InProd > InProd is a configuration management and DevOps platform built specifically for Genesys Cloud contact centres. It enables teams to manage configuration as code, run CI/CD pipelines across environments, audit every change, and enforce governance — bringing enterprise DevOps practices to contact centre operations. ## Product - [InProd — Configuration Management for Genesys Cloud](https://www.inprod.io/): CI/CD pipelines, configuration auditing, and environment synchronisation for Genesys Cloud. InProd brings enterprise DevOps to your contact centre. - [DevOps for Genesys Cloud](https://www.inprod.io/devops): Infrastructure as Code and CI/CD pipelines for Genesys Cloud. Package configuration changes as code, promote across environments automatically, and govern every change with a full audit trail. - [Configuration Auditing for Genesys Cloud](https://www.inprod.io/configuration-auditing): Capture, analyse, and control every configuration change across your Genesys Cloud environment. Enterprise-grade auditing, rollback, and compliance reporting. - [Genesys Cloud Permissions & Access Reviews](https://www.inprod.io/permission-auditing): Control Genesys Cloud permissions with continuous visibility, segregation of duties detection, and audit-ready access reviews built for regulated environments. - [Delivery Partner Ecosystem](https://www.inprod.io/partners): InProd works with a global network of Genesys implementation partners to deliver enterprise-grade contact centre DevOps. ## Resources - [Technical Documentation](https://docs.inprod.io/): Full API references, integration guides, and step-by-step tutorials for InProd. - [Blog](https://www.inprod.io/blog): Articles on Genesys Cloud DevOps, configuration management, CI/CD, and contact centre automation. ## Blog Articles - [Genesys Change Control: Config Management for CX](https://www.inprod.io/blog/genesys-change-control): Bring structured change control to Genesys Cloud with configuration as code, CI/CD pipelines, and full audit trails. See how InProd governs every change. - [Genesys Cloud Roles and Permissions for Access Reviews](https://www.inprod.io/blog/genesys-cloud-roles-and-permissions-access-review): Learn how Genesys Cloud roles and permissions affect access reviews, audit readiness, segregation of duties, and ongoing compliance control. - [How to Build a Genesys Cloud CI/CD Pipeline with GitHub Actions](https://www.inprod.io/blog/genesys-cloud-cicd-github-actions-inprod): Build a Genesys Cloud CI/CD pipeline with GitHub Actions and InProd Run Changesets for validation, Dev/UAT/Prod promotion, drift detection, and rollback. - [How to Build a Genesys Cloud CI/CD Pipeline with GitLab CI](https://www.inprod.io/blog/genesys-cloud-cicd-gitlab-ci-inprod): Build a Genesys Cloud CI/CD pipeline with GitLab CI and InProd changesets for MR validation, protected environments, audit records, and rollback. - [How to Build a Genesys Cloud CI/CD Pipeline with Jenkins](https://www.inprod.io/blog/genesys-cloud-cicd-jenkins-inprod): Build a Genesys Cloud CI/CD pipeline with Jenkins and InProd changesets for validation, Dev/UAT/Production promotion, audit records, and rollback. - [Genesys Cloud CI/CD: CX as Code, Terraform and IaC](https://www.inprod.io/blog/genesys-cloud-cicd-pipeline-cx-as-code-terraform): Learn how to build a Genesys Cloud CI/CD pipeline with CX as Code, Terraform, Git, validation gates, environment promotion, drift detection, and rollback. - [How to Build a Genesys Cloud CI/CD Pipeline with Azure DevOps](https://www.inprod.io/blog/genesys-cloud-cicd-azure-devops-inprod): Build Genesys Cloud CI/CD with Azure DevOps and InProd changesets using pipeline templates, approval checks, validation, audit records, and rollback. - [How to Build a Genesys Cloud CI/CD Pipeline with Bitbucket Pipelines](https://www.inprod.io/blog/genesys-cloud-cicd-bitbucket-pipelines-inprod): Build Genesys Cloud CI/CD with Bitbucket Pipelines and InProd changesets for PR validation, deployment variables, audit records, and rollback. - [Genesys Cloud CI/CD Pipeline: Validation and Promotion](https://www.inprod.io/blog/genesys-cloud-cicd-pipeline-validation-promotion-governance): Move Genesys Cloud config changes through Dev, UAT, and Production with validation gates, drift detection, approvals, deployment records, and rollback. - [Genesys Configuration Management with InProd Changesets](https://www.inprod.io/blog/genesys-configuration-as-code): InProd Changesets bring IaC discipline to Genesys Engage, PureEngage, and Genesys Cloud configuration management — eliminating drift, manual replication, and slow deployment cycles. - [How to Build a Genesys Cloud CI/CD Pipeline with CircleCI](https://www.inprod.io/blog/genesys-cloud-cicd-circleci-inprod): Build a Genesys Cloud CI/CD pipeline with CircleCI and InProd changesets for PR validation, workflow approvals, audit records, and rollback. - [DevOps Automation for Genesys Cloud Operations](https://www.inprod.io/blog/genesys-devops-automation-tools): How DevOps automation transforms Genesys Cloud operations — eliminating manual deployment risks and building a reliable configuration change pipeline. - [Automating Genesys Cloud: Enterprise DevOps](https://www.inprod.io/blog/automating-changes-in-genesys-cloud-devops): Genesys Cloud's native automation has limits. What enterprises need to know about automating configuration changes across contact center environments. - [Contact Center Planning: Complete Operations Guide](https://www.inprod.io/blog/contact-center-planning): Everything operations teams need to know about contact center planning — from demand forecasting and staffing models to the cost of poor change management. - [DevOps for Enterprise & Mission-Critical Systems](https://www.inprod.io/blog/devops-processes): DevOps process lifecycle, core components, and the hidden risks of manual change management in enterprise and mission-critical environments. - [Genesys Automation: Managing Scaling Across Environments](https://www.inprod.io/blog/genesys-automation-solving-scaling-differences): How InProd Changesets solve Genesys configuration automation across environments that scale differently — using Iterator and Evaluator scripts for scaling. ## Contact & Getting Started - [Book a Demo](https://www.inprod.io/book-a-call): Schedule a free consultation with the InProd team to see how configuration management and DevOps can work for your Genesys Cloud environment. - [Product Training](https://www.inprod.io/product-training): Schedule a product training session with the InProd team to get up and running quickly. - [Contact Us](https://www.inprod.io/contact): Reach out for technical questions, demos, or to discuss your use case. - [Support Portal](https://inprod.atlassian.net/servicedesk/customer/portal/4): Raise support tickets and track issues with the InProd support team.