Reduces the risk of getting Genesys configuration changes into Production.
Speeds up service recovery in the cause of an outage to the Genesys platform
Reducing the costs of Genesys configuration changes and maintenance
Full Genesys configuration auditing and roll back
In Dimension Data's 2014 Network Barometer report, counting 'other human errors' and 'configuration errors', mistakes made by people account for 30% of all failures, which shows avoidable human error causes almost one-third of all incidents that are still potentially avoidable . With highly complex and large Genesys environments the risk of human error is even higher. An Avaya survey shows that on average 80% percent of companies lose revenue when there is an outage. 
That is why InProd have taken steps to build a platform that will significantly reduce outages; save on remediation costs and potential revenue losses. InProd is designed specifically for change control on the Genesys platform, to reduce the risk of error, speeds up restore time in the unlikely event of an error and drastically shortens the implementation process itself. Long, cumbersome system updates across multiple servers are a thing of the past. With InProd, business units can increase strategic changes whilst lowering outages all without the need any staffing changes.
This is done by InProds unique change management capabilities, within a few clicks an engineer can bundle a multitude of Genesys configuration objects or changes into a change package called a ‘change set’. The change set can then be targeting at a new Genesys environment. InProds highly advanced rules engine looks for configuration errors within the change set, preventing mistakes upfront, saving your business potential costs and revenue losses caused by system downtime.
InProds central reporting dashboard shows all the changes within a 48 hour period allowing technical analysts to quickly identify what's happening in all Genesys environments.
InProd has the ability to report on any configuration change within Genesys config server. Unlike other systems that offer PDF reports or hard to read grids packed with limited data, InProd provides interactive reporting that can be filtered down to individual changes or objects, then drill into further for specific change details. There is no system out there that allows this level of powerful reporting.
It is well known that the capability of auditing configuration changes to a software system reduces support costs and greatly increases the ability to quickly restore technical changes. Genesys installations are no exception, due to the complexity of the system, the chance of an accidental configuration change is greatly increased. InProd allows technical analysts to identify and report on all changes made.
As you know the standard change process requires that an engineer performs manual configuration changes within a test environment. Then once tested and verified, to promote this change into production, the same changes are applied manually to the live production environment. This usually occurs after business hours in order to reduce business disturbances. This activity is high in risk and prone to user error, yet many within the contact centre industry have been stuck in the dark ages operating with redundant processes in place. InProd allows you to configure a change set, then automatically apply the change set across one or more Genesys environment, greatly minimising any risk of human error.
Inprod assists the change control process by preventing change sets from being run on a production environment. A designated administrator needs to ‘approve’ a change set, locking it from further changes. Only then can it be executed on a production environment. This is designed to fit in and help enforce a company's existing change management process.
Large complex configurations, late deployment hours and limited tool sets are the main reasons human error creeps in. Often resulting in change objects being different within each environment. Many tools offer limited visibility and reporting making it hard to identify differences in configuration. InProd has the ability to compare any object within any environment and highlight the differences. Preventing further errors and ensuring all environments are configured correctly.