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Features

InProd provides the following features:

  • Enabled and concurrent license models
  • Support for custom license definitions, not limited to Genesys products
  • Business unit level reporting
  • Intra day reports, 2 minutes behind real time
  • Customizable report templates
  • Report delivery available in HTML, Excel, and CSV
  • License definitions that are consistent with LRM
  • Multi-site support
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